Ascend has been our IT company for several years. They are always quick to respond, very knowledgeable, and super helpful. Each person I’ve spoken with genuinely seems to love the job.
Ascend provides professional services "with a heart." They are very good at fixing your broken technology, but they also genuinely care about the success of their clients. The desire to make technology work for your business is mixed with a great set of company values. They care about each other, their clients and ongoing learning/excellence in their field. I am grateful for their support and friendship!
Ascend Technology Group is the best managed IT services I've ever worked with. They are an amazing backup to my small IT department and I always have the piece of mind that they will be able to solve anything I can't, or take things off my plate if I don't have time.
I worked with three different Ascend professionals in the course of getting everything set up (only because I am particular about certain things). Every single one of them was responsive, knowledgeable, quick, and generally proficient in their various capacities. I've interacted a LOT of IT people through my career. Troy, Nathanael, and Cody (apologies if misspelled) were top tier in their roles for understanding my needs, getting the job done, and equipping me with what I needed to know. Glad to have people like that watching my back.
Roy provided me with prompt, excellent service to solve my issue! Thank you!
"Experience unparalleled responsiveness with Ascend. Ascend has an exceptional customer service team that is dedicated to promptly addressing every request. You can count on their knowledgeable and efficient staff to deliver excellence every step of the way!"
Couldn't imagine starting or running a business without them. Professional, knowledgeable and without a doubt incredibly patient with those of us who need a little extra help in the tech realm! What's a DDR5? Yeah, I don't know either, but they do. Was he in Star Wars? See what I mean? Just let them handle all that so you can run your business.
The staff at Ascend is always pleasant and helpful in every situation that I have been faced with, plus they are timely in their response and expedient in their resolve.
Professional, accurate, timely, and pleasant technical support. I have never had a poor or mediocre service experience over the past (nearly) 5 years. I can't imagine our organization without Ascend Technology Group as a partner.
Very Knowledgeable , Responsive and Personable group! So Helpful and Professional!
Everyone there is so nice and always has a fix for any issue we have. They are very timely on responses!
Effective communication is key, and this has been done in every encounter. The staff is friendly and knowledgeable. We haven't had too many complications yet where we have needed to reach out for tech support but have been trained on how to get the help we need in the quickest way. Thanks Ascend for being top notch!
The Ascend team is always on the spot, friendly, patient, and willing to go the extra mile to see to a resolution!
Ascend Technology Group is a fantastic IT services partner for our business. Highly recommend!
Ascend did a full overhaul of our internet and wifi systems. The service was done quickly, did not cause any business interruptions and the whole team was very professional! I highly recommend their service.
If you want things done right, efficiently, thoroughly, and well, call Ascend. If not, don't bother! Great team!
The Ascend technology group have been extremely nice and helpful with setting everything up for me. They are extremely fast with responding to created tickets and then go above and beyond to solve an issue. I have dealt with Ken multiple times now and each time he was really nice, professional and fixed issues I didn't even notice.
You know its a great company when you call late in the day to get in help recovering a corrupted file that you spent your days work on and the president of the company picks up your ticket to help you out. Thank you John Gerdes.
I reached out to the team at Ascend late on a Friday afternoon with a security questionnaire that a client was requiring. I didn't understand many of the questions they asked and clearly didn't know the answers. The Ascend team had the questionnaire completed and turned in for me before I opened my email on Saturday morning! Always above an beyond is all I can say!
Ascend has been amazing to work with. They are very knowledgeable and helped with our transition to Microsoft Teams and coming up with a plan for long term IT needs and goals.
Ascend has been a pleasure to work with on many projects and they are knowledgeable always treats our clients fairly and do a wonderful job.
