Co-Managed IT Services

A scalable extension of your IT department. Ascend works alongside your team to fill in the gaps, offer strategic support, and lighten the load without stepping on toes

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Features

Escalation Support

Project Collaboration

Monitoring & Alerts

Security Oversight

Document and Policy Development

Reliable, proactive IT support that works along side your current IT team.

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Fully Cooperative Approach

Your internal IT team knows your systems best, and we won’t presume to step on any toes! Trust us to help support your team by helping fill gaps, reducing burnout, and strengthening your infrastructure.

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Flexibility: Put Us Where You Need us!

Most in-house IT staff are skilled, but stretched thin. Ascend offers assistance when and where you need it. We partner with your staff to provide strategic support, work on tasks you delegate, and seamlessly strengthen your IT operations

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Proven Results

Our clients experience measurable improvements in security, uptime, and overall productivity. You’ll see fewer disruptions, fast, professional support and get strategic advice from a dedicated technical account manager.

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Why Choose Co-Managed IT Services?

Co-managed IT gives your business enterprise-level tools and talent without needing an enterprise-level budget.

Even the best IT person needs help. Reduce the risk of a single point of failure. Maximize your IT team’s capabilities with around-the-clock expert support. When IT becomes a team sport, your staff can shift from reactive to proactive.

What our clients say

Reviews
5 Over 118 Reviews
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Caitlynn Eldridge 4 days ago
Ascend has been truly wonderful to work with and we couldn't be more appreciative of them!
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Sam Tynan 4 days ago
Very pleased with our partnership with Ascend. The entire team goes above and beyond to make sure our technology needs are met on a daily basis. We would not be able to operate in our most efficient ways without their support.
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Tina Acevedo 4 days ago
We have been so impressed with the level of service from Ascend. From setting up with all of the hardware we need, to helping us with software installations, the team has been responsive, friendly, and so helpful! We've sought their expertise on organization of assets, setting up team calendars, and reworking our SharePoint. Every interaction has made our team feel like they are fully invested in our success, and that they are truly a part of our team. I jokingly say that Ascend's level of customer service has spoiled me for other vendors, but in all seriousness, it's true! It's very easy to communicate with them through the email ticket system or a call to the help desk. I'd name specific team members, but at this point, I've worked with just about everyone, and each is a stellar representative of the company who makes our lives so much easier with their knowledge and willingness to solve any problems that come up.
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Deb Lensch 2 months ago
Russ was quick to save and transfer my notes and groups from my old outlook to my new outlook! Great job Russell and Ascend!!!!
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patty mastin 3 months ago
Roy saved the day, again! Thank you, Sir, for your help with fixing all of my problems! The world could use 100 more of you!
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Tim Mohatt 3 months ago
Awesome response time and frequent updates. They got my issue resolved quickly to eliminate any long term issues.
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Kathleen Busboom 4 months ago
I felt kind of foolish pulling Ascend in for support. I tried to fix the problem on my own, but I was getting frustrated, and I couldn't figure things out. They were understanding and fixed the problem quickly and professionally. They were happy to help in any way that they could and truly wanted to make my job easier. I really am happy with the Ascend's technicians, they're friendly, helpful and patient. This is really needed at our school.
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Robert Hutchison 5 months ago
Ascend did a great job assisting me with my download to my laptop for a school app.
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Ashley Tibbott 5 months ago
Roy is the best! He took the time to explain what he was doing before making any changes and walked me through what I could do on my end if an issue came up later. He was positive, patient, and incredibly helpful the entire time. It was truly a fabulous experience! I’m so grateful to have a team like Ascend—not only are they experts with technology, but they also make the process stress-free and never make you feel uncomfortable for asking questions.
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Everything You Need to Know: Co-Managed IT Services FAQ

What is Co-Managed IT, and how does it work?

Co-Managed IT is a collaborative approach where our local Omaha team supports your existing internal IT staff. We don’t replace your team — we empower them. Whether you need helpdesk overflow, advanced cybersecurity, or project execution, we integrate seamlessly to fill the gaps.

Who is Co-Managed IT best suited for?
What services can your Omaha team provide under Co-Managed IT?
Will my internal IT team still be in control?
How fast is your support response time for Omaha businesses?
Can we scale Co-Managed IT services as our business grows?
How does pricing work for Co-Managed IT in Omaha?

Want to Learn More?!

Free Consultation! Start by having a discussion with someone from our team.

Free IT Assessment
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