THE PROBLEM
- Systems go down at the worst time
- IT issues pile up faster than fixes
- Surprise repair bills drain your budget
- Different tech every time you call
WHAT CHANGES
- 24/7 monitoring catches problems first
- One dedicated team that knows your setup
- Predictable monthly cost you can plan for
- Same people, every call
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Social Proof
Reviews
Over the top outstanding service today! Exceeded my expectations. Thank you!
Jared was very helpful and provided a thorough, clear explanation of the spam-filtering issue we were experiencing. He reviewed the behavior across Google Admin, INKY message analysis, and the allow list configuration, then explained where the issue appeared to be coming from and what the next steps should be.
I had a great experience with the team. Excellent communication and service. Thank you!
Roy Smith was amazing! I told him the issue, and he had it solved in 2 minutes! He made my day, and I am able to finish a project that is due!
Susan, Omaha Street School
Susan, Omaha Street School
I reached out to the team at Ascend late on a Friday afternoon with a security questionnaire that a client was requiring. I didn't understand many of the questions they asked and clearly didn't know the answers. The Ascend team had the questionnaire completed and turned in for me before I opened my email on Saturday morning! Always above an beyond is all I can say!
Ascend is consistently reliable and always on top of my support requests. I appreciate the automated acknowledgments followed by the quick turnaround on every support need I submit.
Ascend has been truly wonderful to work with and we couldn't be more appreciative of them!
Very pleased with our partnership with Ascend. The entire team goes above and beyond to make sure our technology needs are met on a daily basis. We would not be able to operate in our most efficient ways without their support.
We have been so impressed with the level of service from Ascend. From setting up with all of the hardware we need, to helping us with software installations, the team has been responsive, friendly, and so helpful! We've sought their expertise on organization of assets, setting up team calendars, and reworking our SharePoint. Every interaction has made our team feel like they are fully invested in our success, and that they are truly a part of our team. I jokingly say that Ascend's level of customer service has spoiled me for other vendors, but in all seriousness, it's true! It's very easy to communicate with them through the email ticket system or a call to the help desk. I'd name specific team members, but at this point, I've worked with just about everyone, and each is a stellar representative of the company who makes our lives so much easier with their knowledge and willingness to solve any problems that come up.
FAQs
Most Omaha businesses pay $125-$175 per user/month for full-service support. We'll give you a real number after we see your setup.
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